Privacy Policy

Who we are

This website is operated by Stivers HVAC, INC (“we”, “us”). Contact: 1201 Industry Road, Lexington, KY 40505 • 859-226-0809 • info@darbinhabtoor.website.

What data we collect

• 1
  Contact and service request data

  When you submit a form, we collect the fields you enter (typically name, phone, optional email, and your message). This is used to respond and, if relevant, schedule service.
• 2
  Technical and usage data

  Your browser may send standard information such as IP address, device type, pages visited, and timestamps. We use this only for basic site operations and, if you consent, for analytics.
• 3
  Cookies and similar technologies

  We use essential cookies for core functionality. If you consent, we may also use analytics cookies (Microsoft Clarity) and advertising/measurement cookies (Microsoft Ads UET). See our Cookie Policy.

How we use data

• •
  To respond to requests

  Answer questions, provide service information, and coordinate scheduling.
• •
  To operate the website

  Maintain security, prevent abuse, and ensure the site works correctly.
• •
  To improve the site (optional)

  If you consent to analytics cookies, we use aggregated usage insights to improve content and usability.
• •
  To measure advertising (optional)

  If you consent to advertising cookies, Microsoft Ads UET helps measure ad performance and conversions.

Legal bases (GDPR)

Where GDPR applies, we process data based on: (a) consent (for optional analytics/advertising cookies), (b) legitimate interests (basic security and site operations), and (c) performance of a contract or steps prior to a contract (responding to service requests).

Sharing and selling of personal data

We do not sell personal data to third parties (no sale of personal data, including as described by CCPA/CPRA). We may share limited data with service providers only as needed to operate the website and communications (for example, email delivery and hosting), and with Microsoft services (Clarity and Ads UET) only if you consent to the relevant cookie category.

Retention

We keep contact form submissions only as long as needed to respond, provide service, and maintain reasonable business records. Cookie consent choices are stored for up to 12 months unless you change them.

Your choices and rights

• 1
  Cookie controls

  Use Cookie settings to opt in/out of optional cookies at any time.
• 2
  Access / deletion requests

  You may request access to or deletion of personal data we hold by emailing info@darbinhabtoor.website. We will respond as required by applicable law.
• 3
  Do Not Track

  Browser “Do Not Track” signals are not a uniform standard. We honor cookie choices made through our banner/settings.

Security

We use reasonable safeguards to protect communications and site operations. No method of transmission or storage is 100% secure, but we aim to minimize risk.

International visitors

If you visit from outside the United States, your information may be processed in the U.S. depending on hosting and service provider locations. Optional Microsoft services load only after you consent.

Contact

Privacy questions: info@darbinhabtoor.website • 1201 Industry Road, Lexington, KY 40505.